We stand behind our products. If your Vratim Shoes or other gear have a material or workmanship flaw, we will do as much as we can to get you back to playing whether it's on stage or in your home!

We personally inspect all of our shoes once the manufacturing is complete - any shoe that we deem unfit to sell we throw out. That being said, we are only human and sometimes unfit shoes slip by. If you receive a defective pair of shoes, you may return them for a refund up to 30 days after receiving the shoes. After 30 days, we can still do an exchange for a new pair of shoes and will work with customers on a case by case basis.


Additional Note: as a way to provide a lower cost option, we have recently started to offer shoes with cosmetic blemishes at a discounted price. The structural integrity and design of these shoes have not been compromised in any way, but the cosmetic appearance of the shoes is not up to our standards. The sales for these shoes are final. If something happens to a blemished pair of shoes you purchase, we will always do what we can to accommodate you and work things out though.