You may return most new, unused items within 15 days of delivery for a refund* (this will be waived for orders placed between November 27 - December 25). We'll also pay the return shipping costs and supply you with a shipping label if the return is a result of our error (you received an incorrect or defective item, etc.). If the return is not the result of our error, we will still pay the shipping cost as well as provide a shipping label, but the initial shipping cost will be deducted from the refund amount.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
For exchanges, simply send us an email (firstname.lastname@example.org) with your order number in the title, let us know what you would like to exchange, and we will contact you back within 48 hours. We will pay for the return shipping cost/supply you with a shipping label for your return, but we will ask that you please pay for the shipping** to ship your exchanged item to you (as a small and new company, we don't really get any cost breaks for our shipping so we greatly appreciate your understanding and support). Once we receive your returned item, we will send you an invoice for the shipping cost and ship your items out as soon as we receive the payment!
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Additionally you may also email us about your return request. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based for International orders. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
*Refunds may be subject to a small transaction fee by Paypal or Stripe (our credit card handler). Additionally, returns not resulting from an error on our part will have the initial shipping cost deducted from the refund amount.
**International exchanges will be subject to a higher shipping cost, but may vary depending on the country. International exchanges may also be asked to cover return shipping with the shipping of the exchange item covered by us.